— SUMUP
A sales dashboard for SumUp resellers that cut info-request tickets from 28% to 5%
Context
SumUp is a global fintech that makes payment tools for small and medium-sized businesses. Founded in 2012, it now operates in over 30 countries and sells its card readers and apps largely through resellers.
My role
UX Research
Product Design
Resellers sell SumUp card readers and use the Partner Portal to manage their sales and see key information. Or so we thought.
28% of CX tickets were requests for information the portal didn’t show. Every week, the internal team had to build PDFs and send them by hand to meet resellers’ needs.
A place to review sales performance and track goals, with the key numbers visible at a glance.
Besides solving resellers’ problems, we ended the internal team’s weekly manual PDF work and got outstanding feedback.
